Terms & Conditions

1. Introduction

Welcome to By The Mine. These terms and conditions outline the rules and regulations for the use of our websites and services for The Mine - Neath and The Carnivore - Cwmgwrach restaurants.

By accessing this website and making a reservation, you accept these terms and conditions in full. Do not continue to use our websites if you do not accept all of the terms and conditions stated on this page.

2. Reservations

All reservations are subject to availability and confirmation. We reserve the right to refuse service to anyone for any reason at any time.

• Reservations must be made by persons 18 years or older
• We hold tables for 15 minutes past the reservation time
• Please notify us of cancellations at least 24 hours in advance
• No-shows may result in charges or restrictions on future bookings
• Large party reservations (8+ guests) require advance notice

3. Payment

We accept various payment methods including cash, credit cards, and debit cards. All prices are in GBP and include VAT where applicable.

• Payment is due at the time of service
• We reserve the right to add a discretionary service charge for large parties
• Prices are subject to change without notice
• Special offers and promotions are subject to terms and availability

4. Food Allergies & Dietary Requirements

We take food allergies and dietary requirements seriously. Please inform our staff of any allergies or dietary restrictions when making your reservation and again when ordering.

While we make every effort to accommodate dietary needs, we cannot guarantee that our dishes are completely free from allergens due to the nature of our kitchen environment.

5. Customer Conduct

We maintain high standards for the comfort and safety of all guests. We reserve the right to refuse service or ask guests to leave if they:

• Display disruptive, abusive, or threatening behavior
• Are under the influence of alcohol or drugs
• Damage property or equipment
• Violate health and safety regulations

6. Liability

While we take reasonable care to ensure the safety of our guests and their property, we cannot accept liability for:

• Loss or damage to personal property
• Injury or illness unless caused by our negligence
• Any indirect or consequential loss

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of By The Mine and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Website Use

You agree not to use our website in any way that:

• Breaches any applicable laws or regulations
• Is fraudulent or malicious
• Infringes on the rights of others
• Could damage, disable, or impair our systems

9. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with UK GDPR requirements.

10. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services constitutes acceptance of any changes.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these terms and conditions, please contact us: