Privacy Policy

Last updated: 6 January 2026

1. Introduction

By The Mine ("we," "us," or "our") operates The Mine - Neath and The Carnivore - Cwmgwrach restaurants. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your personal information when you visit our restaurants or use our websites.

2. Data Controller

By The Mine is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us:

The Mine - Neath: 29 Church Place, Neath, SA11 3LU | 01639 638579

The Carnivore - Cwmgwrach: 13-14 Neath Road, Cwmgwrach, SA11 5NW | 01639 635000

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide

  • Name, email address, and phone number for reservations
  • Dietary requirements and allergies
  • Special occasion information (birthdays, anniversaries)
  • Payment information (processed securely by third-party payment providers)
  • Feedback, reviews, and correspondence with us

3.2 Information Collected Automatically

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies (see Section 8)

3.3 CCTV

We operate CCTV systems in and around our restaurants for security purposes. Signage is displayed to notify you of CCTV recording.

4. How We Use Your Information

We use your personal data for the following purposes:

  • Reservation Management: To process and confirm your bookings
  • Service Delivery: To provide you with meals and services, including accommodating dietary requirements
  • Communication: To send booking confirmations, reminders, and respond to inquiries
  • Marketing: With your consent, to send promotional offers and updates about our restaurants
  • Improvement: To analyze website usage and improve our services
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Security: To maintain the security of our premises and prevent fraud

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to fulfill your reservation
  • Consent: Where you have given explicit consent (e.g., marketing communications)
  • Legitimate Interests: For business operations, security, and service improvement
  • Legal Obligation: To comply with applicable laws and regulations

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party booking systems, payment processors, and IT service providers
  • Analytics Services: Google Analytics and similar tools to understand website usage
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, sale, or restructuring

All third parties are required to keep your data secure and use it only for the purposes we specify.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Reservation Data: Retained for up to 2 years for service improvement and marketing purposes
  • Financial Records: Retained for 7 years to comply with tax and accounting regulations
  • CCTV Footage: Retained for up to 30 days unless required for investigation
  • Marketing Consent: Until you withdraw consent or unsubscribe

8. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (e.g., remembering your cookie preferences)
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
  • Functional Cookies: Remember your preferences and personalize your experience

8.2 Managing Cookies

You can control cookies through our cookie banner when you first visit our website. You can also adjust your browser settings to refuse cookies, though this may affect website functionality. You can update your cookie preferences at any time using the cookie settings link in our footer.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes:

  • Secure SSL encryption for data transmission
  • Regular security assessments and updates
  • Access controls and staff training on data protection
  • Secure storage and backup procedures

While we take all reasonable steps to protect your data, no internet transmission is completely secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, booking platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.